The influence of public services on community satisfaction at the Bonto Bahari sub-district office, Bulukumba district

Authors

  • Elma Helviana Muhammadiyah Makassar University
  • Ahmad Ahmad Muhammadiyah Makassar University
  • Zalkha Soraya Muhammadiyah Makassar University

DOI:

https://doi.org/10.32528/issh.v3i1.445

Keywords:

service quality, community satisfaction

Abstract

This research aims to determine the effect of public services on community satisfaction at the Bonto Bahari sub-district office, Bulukumba district. This type of research is a quantitative research approach. The population in this study was the entire Bonto Bahari sub-district community. The sample used in this research was 100 respondents taken using the random sampling method with sampling using the Slovin formula. The data analysis technique used to test the hypothesis is simple linear regression analysis, and the partial test (T test) is then processed using statistical calculations via the SPSS program version 2023. The results of this research show that the quality of public services. has a positive or significant effect on community satisfaction at the Bonto Bahari sub-district office, Bulukumba district.

Downloads

Download data is not yet available.

References

Alfionita, M., Gunawan, I., & Jaya, U. B. (2020). EFFECT OF QUALITY REGARDING PUBLIC SERVICES. 3(1), 1–14.

Anggraini, J. Susanto Z. (2019). QUALITY OF PUBLIC SERVICES IN TABIR ULU DISTRICT DISTRICT OFFICE, MAREANGIN DISTRICT. 25.

Dhion Gama Putra, Ratih Nur Pratiwi, T. (2015). Influence of service quality on community satisfaction (Study at the Department of Population and Blitar City Civil Registration) Dhion. Public Administration, 3(12), 2118–2122.

Dwimawanti, I. H. (2019). (One of the Parameters for the Success of Regional Autonomy) By: Ida Hayu Dwimawanti. JIAKP Dialogue, Vol.1(1), 109–116. http://eprints.walisongo.ac.id/3684/ Erlianti, D., Tinggi, S., Lancang, I. A.,

Dumai, K., Gunung, J., No, M., Dumai, B.A., Service, K., & Assurance, P. E. (2019). Quality of Public Services Kata Key. Journal of Public & Business Administration, 1(1), 9–18. http://ejournal.stia lkdumai.ac.id/index.php/japabis

Firmansyah, A. C., & Rosy, B. (2021). The Influence of Public Service Quality Regarding Community Satisfaction (Study of Making E-KTP in the District Now Lamongan Regency). Journal of Office Administration: Education and Practice,1(2), 82–93. https://ejournal.unesa.ac.id/index.php/joa/article/view/42112

Downloads

Published

2024-01-25

Issue

Vol. 3 No. 1 (2024): Proceedings of International Conference on Rural Development (ICRD) 2023

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.