Improving The Effectiveness Of The Drug Queuing System: Case Study Of Citra Husada Hospital

Authors

  • Della Vera andiny Universitas Muhammadiyah Jember
  • Bayu Wijayantini Universitas Muhammadiyah Jember
  • Septy Holisa Umamy Universitas Muhammadiyah Jember

DOI:

https://doi.org/10.32528/issh.v2i3.356

Keywords:

Queuing System, Service Effectiveness, Multi Channel- Single Phase

Abstract

Queuing system is a set of customers, servants, and a rule that regulates the arrival of customers and their services. This study aims to determine the right number of counters in order to provide effective service at the drug collection counter at Citra Husada Hospital, Jember Regency. The queuing system method used is the multiple path method (Multi Channel- Single Phase) to determine the number of effective counters in order to provide service time less than the standard time set at the drug collection counter at Citra Husada Hospital, Jember Regency. By using secondary data, the number of samples used was 189 patients seen from the maximum and minimum arrival and service levels. The results of the study using queuing theory analysis through the calculation of multiple line queuing models, show that the queuing system applied with 2 drug taking counters at peak times is still less effective with a percentage of service time effectiveness of 61%. The alternative to adding counters by considering the average waiting time is to increase the service station to 3 drug-taking counters with a percentage of the effectiveness of service time of 180% so that the services provided are less than the standard time of the drug-taking counter applied of 15 minutes.

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Published

2023-09-25

Issue

Vol. 2 No. 3 (2023): Proceedings of International Conference (ICON)

Section

Articles

License

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.