The Effect Of The Application Of Total Quality Management (TQM) On Operational Performance At Perum Perhutani Kph Banyuwangi Utara Regional Division Of East Java
Keywords:
customer focus, teamwork, continuous system improvement, education and training, performanceAbstract
Human resources are one of the internal factors that are very influential for the
survival of an organisation to achieve a goal. Good human resources can improve the
performance of the company and its success. This research was conducted by analysing each
variable, namely customer focus, teamwork, continuous system improvement and training
education on operational performance. The type of research conducted is quantitative
research using purposive sampling method, which is 71 respondents. The data analysis
techniques used are data instrument test, multiple linear analysis, hypothesis testing,
coefficient of determination and classical assumption test. The results showed that customer
focus had no effect on operating performance. Thus, there are 3 factors that affect
operational performance, namely teamwork, continuous system improvement, and
education and training.
Downloads
References
Adam, Y., & Seprini. (2020). Pengaruh Total Quality Management Dan Sistem Penghargaan Terhadap
Kinerja Manajerial PT Sai Surau Gading Kabupaten Rokan Hulu. Jurnal Ilmiah Manajemen Dan Bisnis,
(2), 175–184. http://journal.upp.ac.id/index.php/Hirarki
Boikanyo, D. H., & Heyns, M. M. (2019). The effect of work engagement on total quality management
practices in a petrochemical organisation. South African Journal of Economic and Management Sciences,
(1), 1–13. https://doi.org/10.4102/sajems.v22i1.2334
Chen, K. J., Lin, C. P., & Liu, C. M. (2024). Modeling social capital, training transfer, and occupational
commitment: Moderation of learning value of the job. Total Quality Management and Business Excellence,
–15. https://doi.org/10.1080/14783363.2024.2358396
Hysadha, N., Wijayantini, B., & Rahayu, J. (2022). Pengaruh Insentif, Keselamatan Kerja dan Komunikasi
Terhadap Kinerja Karyawan Bagian Sadapan PDP Kahyangan Sumbertenggulun Jember. 2(2).
https://doi.org/10.25047/jmaa.v2i2.40
Karuntu, A., et al. (2019). Analisis Total Quality Management terhadap Kinerja Manajerial pada PT. Enseval Putera Megatrading Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(4), 4748–4756.
Naibaho, D., et al. (2023). Penerapan Total Quality Management (TQM) pada PT Rackh Lintas Asia. Jurnal Impresi Indonesia, 2(4), 348–356. https://doi.org/10.58344/jii.v2i4.2335
Tjiptono, F., & Diana, A. (2001). Total Quality Management (Rev. ed.). CV ANDI OFFSET.
Bintang, C. W. (2020). PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN SISTEM PENGHARGAAN TERHADAP KINERJA KARYAWAN OPERASIONAL PADA PT SATRIA WICAKSANA. Journal of the European Academy of Dermatology and Venereology, 34(8), 709.e1-709.e9. http://dx.doi.org/10.1016/j.jaad.2013.01.032
Boikanyo, D. H., & Heyns, M. M. (2019). The effect of work engagement on total quality man-agement practices in a petrochemical organisation. South African Journal of Economic and Man-agement Sciences, 22(1), 1–13. https://doi.org/10.4102/sajems.v22i1.2334
Chen, K. J., Lin, C. P., & Liu, C. M. (2024). Modeling social capital, training transfer, and occu-pational commitment: moderation of learning value of the job. Total Quality Management and Business Excellence, May, 1–15. https://doi.org/10.1080/14783363.2024.2358396
Istifadah, A., & Santoso, B. (2019). Pengaruh Kompensasi, Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan pada PT Livia Mandiri Sejati Banyuwangi. International Journal of Social Sci-ence and Business, 3(3), 259. https://doi.org/10.23887/ijssb.v3i3.21004
Utari, M. N. P., & Purnawati, N. K. (2020). Total Quality Management Influence on Company Performance in PT. PLN (Persero) UP3 South Bali. American Journal of Humanities and Social Sciences Research, 2, 116–122. www.ajhssr.com
Wijayantini, B., & Safitri, R. (2022). Determinan Gaya Kepemimpinan Dan Komunikasi Ter-hadap Kinerja Pengelola Bumdes Di Masa Pandemi. SEGMEN: Jurnal Manajemen Dan Bisnis, 18(2), 275–280. https://doi.org/10.37729/sjmb.v18i2.7835
Widyabakti, M. A., Wijayantini, B., & Rusdiyanto, R. (2022). Pengaruh Kepuasan Kerja, Quality Of Work Life, Dan Komitmen Organisasional Terhadap Kinerja Karyawan Pada Rosali Hotel & Restaurant Di Situbondo. House of Management and Business (HOMBIS) Journal, 1(2), 93-105.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
