EVALUATION OF SERVICE SYSTEM IMPLEMENTATION JUST IN TIME MOTORCYCLE AT JEMBER "MOTOR FANS" WORKSHOP

Abstract

This research aims to evaluate the extent to which the Just in Time (JIT) motorbike service system has been successfully implemented at the Jember Motor Fans Workshop, as well as identifying potential benefits and challenges faced. A descriptive qualitative approach was used with interviews and direct observation, analyzed using framework analysis and textual analysis to provide in-depth insight into the implementation of JIT in the workshop. Research shows that the implementation of the Just in Time (JIT) system at the Motor Fan Workshop is effective, with an input of 74.16 and an output of 70.58, indicating above-average effectiveness. A simple service process enables fast and precise repairs, supported by adequate spare parts availability and a controlled stock system. Although the principles of JIT are not yet fully understood, the workshop owner's guidance has increased operational efficiency and reduced repair wait times. Implementing strict quality standards, advanced inspection equipment, and regular training of technicians improves work precision and service quality, thereby increasing customer satisfaction and loyalty. The workshop also offers high-quality products according to customer preferences and budgets and provides professional advice to help make the right decisions. Regular evaluation of customer satisfaction and product re-checking are carried out to minimize defects and ensure reliable repair services and trusted relationships with customers.