Effective Queue Management for Better Customer Service: A Study of Café Exi Banyuwangi

Authors

  • Gestin Galma Ayu Findriyanto
  • Maheni Ika Sari universitas muhammadiyah jember
  • Rusdiyanto Rusdiyanto universitas muhammadiyah jember

Keywords:

Queue System, Waiting Line, Method

Abstract

This research aims to analyze the queuing system implemented by Cafe Exi Banyuwangi and to analyze the use of optimal waiting line methods to increase service efficiency at the cafe. The research was conducted through direct observation of the existing queuing system and involved data analysis related to customer waiting times, number of customers, and other variables that influence service efficiency. This study used descriptive qualitative method. Qualitative research was chosen because it can describe the phenomena that occur more clearly and in depth. This research focuses on an in-depth understanding of how queues operate at Cafe Exi Banyuwangi, covering aspects such as customer waiting time, number of customers, and other variables that can influence service efficiency. The results of the Waiting Line Method calculation show that the level of service utilization is only 25%, so there is a lot of idle or rest time. Cafe Exi Banyuwangi's service time should be 3.2 minutes per visitor, so it is not in accordance with the current service which takes 15 minutes per visitor to Cafe Exi Banyuwangi

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Author Biography

Gestin Galma Ayu Findriyanto

This research aims to analyze the queuing system implemented by Cafe Exi Banyuwangi and to analyze the use of optimal waiting line methods to increase service efficiency at the cafe. The research was conducted through direct observation of the existing queuing system and involved data analysis related to customer waiting times, number of customers, and other variables that influence service efficiency. This study used descriptive qualitative method. Qualitative research was chosen because it can describe the phenomena that occur more clearly and in depth. This research focuses on an in-depth understanding of how queues operate at Cafe Exi Banyuwangi, covering aspects such as customer waiting time, number of customers, and other variables that can influence service efficiency. The results of the Waiting Line Method calculation show that the level of service utilization is only 25%, so there is a lot of idle or rest time. Cafe Exi Banyuwangi's service time should be 3.2 minutes per visitor, so it is not in accordance with the current service which takes 15 minutes per visitor to Cafe Exi Banyuwangi.

References

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Published

2025-01-02

Issue

Vol. 3 No. 3 (2024): Proceedings of International Conference (ICON) 2

Section

Articles

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